FAQ – Mile Footwear

Frequently Asked Questions

Product Features, Fit & Care

Yes. Mile Footwear is designed with features that support individuals suffering from neuropathy, such as a wide toe box, non-binding upper, slip-resistant sole, and flat, flexible design to encourage better circulation and reduce pressure on sensitive nerves.

Yes. Mile Footwear’s ergonomic design helps reduce pressure on the heel and plantar fascia, supports proper arch alignment, and promotes natural movement, which is beneficial for plantar fasciitis sufferers.

The shoes embrace a barefoot philosophy with a minimalist sole and no built‑in arch support. Optional orthopedic insoles are available separately.

Yes, most users find that Mile Footwear runs true to size. If you have wider feet or use orthotics, we recommend checking the Size Chart, which is visible next to every product. When between sizes, choosing the half-size up usually provides the best fit.

You can wear Mile Footwear with or without socks - whichever you prefer. The interior is designed to feel soft, breathable, and comfortable even barefoot, while lightweight, moisture-wicking socks can offer added freshness and support for those who prefer them.

Our barefoot shoes are made with carefully selected, high-quality materials to ensure comfort, durability, and natural movement.

Upper Material:
We use premium polyester for the upper, providing a lightweight feel, long-lasting durability, and a comfortable fit.

Sole Material:
The outsole is crafted from organic rubber, offering excellent grip, flexibility, and a natural barefoot sensation.

Winter Shoes:
Our winter models feature the same organic rubber sole for reliable traction, while the interior is lined with a special insulating insole made from a blend of EVA and cotton wool. This combination provides added warmth and comfort during colder weather.

Some Mile Footwear models are waterproof, while others are designed for breathability and are not fully water-resistant. Each product page clearly states whether the specific model is waterproof. If you’re unsure about a particular pair, feel free to contact our customer support at info@milefootwear.com.

Just like building strength through a good workout, noticeable changes with Mile Footwear can take a little time. Wearing them consistently for up to 30 days allows your feet and posture to adapt gradually.
Stick with it - make them part of your daily routine and you’ll begin to feel the difference in comfort, balance, and overall walking experience.

Yes. Most Mile Footwear models can be cleaned easily with a damp cloth for everyday maintenance. For a deeper clean, you can remove the insole and gently hand-wash the shoes using mild soap and water.
Selected models are also machine-washable—simply choose a delicate or gentle cycle and air-dry afterwards.

To clean your Mile Footwear, use a soft cloth or sponge with mild soap to gently spot - clean the surface. If needed, remove the insoles and clean them separately. Always allow the shoes to air-dry to maintain their shape and material quality.

Ordering, Shipping & Tracking

To place an order, go to the desired product page via the main navigation. Select your preferred size and quantity, then click “Add to Cart.”
You will be redirected to your shopping cart - click “Secure Checkout” and follow the on-screen steps to complete your order.

Mile Footwear ships from a centralized international fulfillment center designed to provide fast and reliable worldwide delivery. While specific dispatch locations may vary based on stock levels and destination, all orders are processed within 24–48 hours and typically arrive within 6–10 business days.
We work with trusted global logistics partners to ensure safe, trackable shipping no matter where you are.

We work hard to ensure your order arrives as quickly as possible. Under normal conditions, most orders arrive within 6–10 business days after your payment has been received. High demand in certain regions may occasionally extend delivery times.

During Holidays and busy seasonal periods:
Shipping times may be longer. Orders typically arrive within 10–15 business days once payment is confirmed.

If you have any questions about your order, please email us at info@milefootwear.com, available 24/7.

At Mile Footwear, we offer free shipping on all orders - no minimum purchase required. Simply choose your products, check out, and enjoy fast, free delivery straight to your doorstep.

Yes. We ship to the United States, Canada, the United Kingdom, Australia, and Europe.
If you’d like delivery to another destination, simply email us at info@milefootwear.com, and we’ll do our best to arrange shipping to your country.

To track your order, enter the tracking number we’ve sent you on our tracking page. Please note that it may take 1–6 business days for the status of your order to appear after you receive your tracking number.

If you haven’t received a tracking number, please email us at info@milefootwear.com, and we’ll send you your tracking details and the current status of your order.

We’re sorry for the inconvenience this may have caused. Occasionally, shipping carriers mark a package as delivered a bit early or deliver it to a nearby location by mistake.

Please contact us at info@milefootwear.com, and our support team will look into your order right away, including detailed last-mile tracking to help locate your package.

If we’re unable to find the shipment, we’ll make it right by providing either a free replacement or a full refund. Your satisfaction is our priority, and we’re committed to ensuring a smooth, worry-free experience with Mile Footwear.

Tracking information may take up to 6 business days to update. This does not mean your order hasn’t shipped - your package is likely already on its way. Occasionally, carriers experience delays in scanning or updating tracking details, which can temporarily slow down the visibility of your shipment’s progress.

Returns, Exchanges & Cancellations

To start a return, please email info@milefootwear.com within 30 days of receiving your order. Include your order number and the reason for the return.

Once your request is approved, we will provide you with the return instructions and the appropriate return address. After we receive your returned item, refunds are processed within 5 business days.

If you would like to return your order, please visit our RETURN POLICY page for a step-by-step guide on how to complete the return process. There you’ll find all details regarding eligibility, instructions, and timelines.

To ensure fast processing and shipping times, please note that any changes or cancellations to your order should be made within 30 minutes of placing it. After this time period, the order processing is typically completed, and any delivery changes may not be possible. If you wish to update your delivery information, please contact us as soon as possible at info@milefootwear.com. We will do our best to accommodate your request, but please note that we cannot guarantee changes once the order has been processed and dispatched.

Manufacturing

Mile Footwear products are crafted by trusted, carefully vetted manufacturing partners, primarily in Asia. Many of the world’s leading footwear brands also manufacture in this region due to its advanced production capabilities and consistently high quality.

All of our partner facilities operate under strict quality-control standards to ensure the barefoot functionality, durability, and comfort our customers expect.

Currently, Mile Footwear is available exclusively online through our official website. Selling directly to customers allows us to offer better pricing, maintain strict quality control, and continually improve our products based on real user feedback.

Mile Footwear is available exclusively through our official website at milefootwear.com. Shopping directly with us ensures you receive authentic products, access to the latest models, and customer-friendly return and support options.